After-Sales Support

What we provide

• Product documentation — user manuals, quick-start guides and specification sheets prepared for your market and brand;
• Firmware support — confirmed updates and upgrade guidance for supported platforms;
• Spare parts — charging cables, cases and agreed spare-unit ratios for volume orders;
• Defect feedback — structured RMA review with photos, video and batch traceability;
• Warranty coordination — repair, replacement or credit handling under the warranty policy and sales contract.

How support works

1. Quote your order number and product batch when contacting support.
2. Describe the issue with photos or a short video showing the fault.
3. Our team responds with initial troubleshooting and, if needed, a return-material authorization.
4. Resolved cases feed back into production quality control for continuous improvement.

For distributors and retailers

Volume partners can agree on extended spare-part ratios, joint escalation contacts and extended response windows in the sales contract. Certification and test documentation for repeat orders is maintained on file for faster follow-up.

Contact support

Email [email protected] or message WhatsApp +86 198 3587 2450 with your order details.

Read the warranty policy